Skip to content
Operating by Design

Service

Change Management & Organisational Alignment: making the new way of working stick

A well-designed system can still fail on the way in: people hear too late, managers do not model it, old habits return and unnamed resistance turns into quiet non-compliance. We work on the human side of the change with your team, aligning leadership first, planning the communication, preparing managers, addressing resistance in the open and building the habits that hold after launch.

Routine adoptionWeek 1Week 3Week 6Week 9Week 12
A new routine, adopted week by week

The problem

Signals you will recognise

  • 01Leadership agreed on the change, but each leader tells a different version of it.
  • 02The last initiative was announced with energy and abandoned within months.
  • 03Teams nod in the meeting and carry on as before.
  • 04Managers are expected to lead the change but were never prepared for it.
  • 05Resistance is discussed in corridors, never addressed in the open.

How it works

What we do

01

Align the leadership team

We run alignment workshops so leadership agrees why the change matters and what it asks of each area and each leader.

02

Plan the change

We build the change and communication plan: who needs to know what, when and from whom, with resistance mapped early.

03

Prepare the managers

We prepare managers to explain the change, answer the hard questions and model the new routines with their teams.

04

Embed the habits

We follow adoption in the first months, address resistance as it appears and reinforce routines until they are normal.

Topics covered

  • Organisational alignment
  • Change management
  • Change communication
  • Leadership behaviours
  • Handling resistance
  • Adoption and habits

Deliverables

  • Alignment workshops with the leadership team
  • A change narrative leadership can tell consistently
  • A change and communication plan, by audience and by moment
  • A stakeholder and resistance map, with actions
  • Manager preparation sessions and conversation guides
  • Adoption indicators and a regular check on how the change is landing
  • Support through the first months after launch

Typical outcome

The leadership team tells one story, managers lead the change in their own teams, and the new way of working is still in place months after launch.

Eight to twelve weeks, often alongside one of our system projects, with scope and price fixed before we start.

Book an Operating Assessment

How it is delivered

  1. 01

    Assess

  2. 02

    Align

  3. 03

    Design

  4. 04

    Implement

  5. 05

    Embed

  6. 06

    Improve

Questions we are asked

Related reading

On the left, every line runs into a single central point; on the right, a distributed network of connected points, representing less dependency on the founder.
Scaling & Founders7 min read

How to reduce founder dependency as your business scales

Founder dependency is an operating problem before it is a personal one. Four systems take over what the founder does in their head: priorities, decision rights, cadence and KPIs.

Francisco Campos

Your company has changed. Has the way it runs caught up?

The Operating Assessment establishes where execution is constrained, and what to fix first.

Who you will speak with

Francisco Campos

Francisco Campos

Co-founder · Strategy, Operations & Execution

Helps clarify priorities, structure teams and connect organisation design with business execution.

Ana Reis

Ana Reis

Co-founder · Leadership, People & Change

Designs and implements People systems, from performance and careers to everyday management routines.

First conversation · 30 minutes

Tell us what is happening

Free and without obligation. Ana and Francisco reply personally.

Required fields are marked with an asterisk.

(optional)
(optional)

We use your details only to respond to your enquiry. Privacy Policy