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Operating by Design

Author

Francisco Campos

Has run growing companies from the inside: first employee to COO at Onport, through its acquisition by Farfetch.

Co-founder — Strategy, Operations & Execution

Francisco Campos

Background and experience

Francisco has spent his career inside growing companies, answering for the results rather than advising from the outside. He was the first employee at Onport and left as COO, after the company grew from around €100k to €2.5M in annual revenue and was acquired by Farfetch.

At Rovo and Assembly, as SVP of Revenue & Operations, he led more than forty people across several functions and built the commercial organisation from scratch. That is where the work of turning a plan into weekly execution stopped being theory: priorities, owners, numbers and the meetings that hold them together.

At Operating by Design he leads strategy, operations and execution: turning priorities into a plan the company can run, choosing the few KPIs that tell leadership whether it is working, tightening the processes that break as the company scales, and setting the cadence that keeps execution moving when the founder is not in the room.

At Operating by Design

At Operating by Design, Francisco connects strategy with day-to-day execution. He works on the relationship between priorities, goals, indicators, processes and owners: what the company will do this quarter, who answers for each result and which numbers tell leadership whether the plan is moving.

His role is to help leadership choose the right sequence. Before adding a process, a KPI or a meeting, it matters to understand the problem it solves, the other decisions it relies on and whether the team has the capacity to maintain it. Together with Ana, he connects the company operating system to the people who will run it, so the execution cadence survives the busiest weeks.

The perspective behind the Insights

The perspective he brings to Insights comes from direct responsibility for teams, revenue and operations in growing companies. He approaches quarterly planning, OKRs, KPI dashboards, processes and scaling through the decisions founders and leadership teams need to make to grow without losing control.

All articles

On the left, arrows converging on a target; on the right, a steady row of equal bars, contrasting objectives with ongoing indicators.
KPIs & Performance7 min read

OKRs vs KPIs: differences, examples and when to use each

KPIs tell you whether the business is healthy; OKRs drive a specific change in a set period. A side-by-side comparison, examples by function and a guide to choosing.

Francisco Campos

On the left, every line runs into a single central point; on the right, a distributed network of connected points, representing less dependency on the founder.
Scaling & Founders7 min read

How to reduce founder dependency as your business scales

Founder dependency is an operating problem before it is a personal one. Four systems take over what the founder does in their head: priorities, decision rights, cadence and KPIs.

Francisco Campos

Six bars stepping down across four quarters, linked by dependency lines and milestone markers, representing a roadmap from strategy to execution.
Planning & Execution8 min read

How to turn business strategy into an execution roadmap

Strategy rarely fails on paper. It fails between the decision and the calendar. How to turn a direction into three to five initiatives with owners, dates and a review rhythm that holds.

Francisco Campos

Working with us starts with a conversation

Tell us where the organisation is. We reply with an honest read on whether we can help.

Who you will speak with

Francisco Campos

Francisco Campos

Co-founder · Strategy, Operations & Execution

Helps clarify priorities, structure teams and connect organisation design with business execution.

Ana Reis

Ana Reis

Co-founder · Leadership, People & Change

Designs and implements People systems, from performance and careers to everyday management routines.

First conversation · 30 minutes

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